Which Consumer Report
We are a family run, premier, independent hearing centre with collectively over 30 years’ experience in helping people hear better. We are not a national high street provider, we are an independent specialist hearing centre. One main difference between national hearing aid providers and independent hearing centres is, as an independent, we have invested heavily in the highest standard industry leading equipment, including the latest technology in diagnostic hearing evaluations and the best technology for hearing aid fittings.
Choosing the best hearing aid retailer makes a big difference
The difference between a good and a bad hearing aid solution is not usually the hearing aid itself since most hearing aids are made by a small number of manufacturers. It is more to do with the professional fit and service given by the provider. Which? surveyed more than 568 of its members about their experiences buying a hearing aid from high street retailers including Independent Hearing Centers, Boots Hearing Care, Amplifon, Specsavers Hearcare and Hidden Hearing. Hearing aid customers were asked about the range of products they were offered, hearing aid prices, customer service and facilities. Based on the results, you can see customer scores for all major nationals compared to independent hearing centres in the table below.
Scores and ratings are based on an online survey conducted in September 2016 of 638 Which? members who had bought a hearing aid from Amplifon, Boots, Hidden Hearing, local independents, Scrivens and Specsavers within the previous five years. Customer score is a combination of overall satisfaction and the likelihood that the person would recommend the provider they used to a friend. Star ratings: Appointments/waiting is based on ease of booking follow-up appointments and time spent waiting to be seen; products and pricing is based on the range of hearing aids offered, transparency of pricing and suitability of hearing aids; staff and service rates the professionalism and knowledge of staff, clarity of verbal and written information, customer service, and handling of questions and concerns; facilities rates the retailer's cleanliness and comfort, level of privacy provided.
Read more: https://www.which.co.uk/reviews/hearing-aid-providers/article/best-hearing-aid-providers/best-hearing-aid-providers-overview - Which?